Terms and Conditions
We are a member of VVKR, SGR and Calamity fund.
VVKR Consumer Terms and Conditions 2016
We are a member of VVKR (Dutch Association of Travel Agencies). This association has strict standards for membership and promotes the quality of travel and the information on them. This gives you as our client the peace of mind that you are being looked after.
The trips on this website are offered under the condition that the VVKR Travel conditions apply to. These Terms & Conditions are printed in the brochure VVKR 2016. The booking will provide you a copy of this brochure. The brochure also contains the VVKR Booking Conditions, the terms of travel associations, the terms of the Calamity Fund and other important information.
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You can be assured of:
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1. Fair conditions
Please check the ‘small print’ when booking a trip. The travel and booking conditions which VVKR travel businesses handle agreed with the Consumer. This prevents, for example paying, cancel or change a trip with unreasonable provisions.
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2. Your money is in good hands
Often you need to make a deposit for your trip. But is your money or in good hands?
VVKR travel businesses are also members of Stichting Travel Compensation Fund ( SGR ) or Guarantee Foundation Specialist Tour Operators ( SGST ). This means that in case of bankruptcy under the terms of the damage, your prepaid fare reimburse. This offers you security.
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3. Safe Travel
You go to the distant destination Costa Rica, but what if something goes wrong? All VVKR operators are members of ABTA Travel Foundation . This means that, in the event that an accident occurs during your vacation you get reimbursed. Coaches of VVKR operators may only take place with buses that meet strict safety requirements of the Quality.
Finally VVKR operators must adhere to strict rules to avoid the risks. The rules are drawn up by the Ministry of Health. All ravel businesses of VVKR have extensive information with health, necessary vaccinations, travel documents required, travel advice and circumstances that you need to consider. Ask for it when you travel.
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4. Quality First
VVKR travel agents and tour operators have a duty to adequately train their staff. The VVKR monitors this. Your vacation is in good and capable hands.
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5. Responsible travel
You like to travel, but what are the consequences for the environment of your travel for the destination? VVKR members make sure that trips offered are justified. VVKR members don't get engaged in such. All the travel companies have established an environmental policy with practical measures. By taking into account the environment, people, nature and cultural tours in the future gets protected.
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6. Security of complaints
What guarantees do you have if something goes wrong?
VVKR travel businesses helps you on your journey. VVKR members who organize leisure travel, have all good liability insurance. The VVKR determine the conditions and make sure to strictly enforce them.
If you book a trip with Travel Green the VVKR Travel Terms and Conditions are applicable to the entire process
Cancellation Policy
In the event that a contract is cancelled, the travel organiser can charge the traveller the following cancellation fees, in addition to any reservation costs owed:
in the case of cancellation up to the 42nd calendar day (exclusive) before the day of departure: the deposit;
in the case of cancellation from the 42nd calendar day (inclusive) to the 28th calendar day (exclusive) before the day of departure: 35% of the travel sum;
in the case of cancellation from the 28th calendar day (inclusive) to the 21st day (exclusive) before the day of departure: 40% of the travel sum;
in the case of cancellation from the 21st calendar day (inclusive) to the 14th day (exclusive) before the day of departure: 50% of the travel sum;
in the case of cancellation from the 14th calendar day (inclusive) to the 5th day (exclusive) before the day of departure: 75% of the travel sum;
in the case of cancellation from the fifth calendar day (inclusive) until the day of departure: 90% of the travel sum;
in the case of cancellation on the day of departure or later: the full travel sum.
Payment Terms
By booking with Travel Green you must pay the full amount of your booking. Statement of changes in the itinerary or additional preferences may have changes in costs.